The FirstMark Difference
We partner with the following companies to provide you with the highest level of satisfaction. Our strategic partners provide resources for our clients while working in synergy with FirstMark.
What You Can Expect
We believe everyone deserves to feel confident about their insurance.
Every insurance plan must have ALL 3 of these elements:
1. The Right Coverage - This is the MOST important part of your plan.
2. The Best Price - Once we determine the right coverage for you, we will then search the marketplace for the best available pricing.
3. World Class Service - Speak with a live person right away, for quick responses and timely advice on claims.
Our Unique Approach
- Talk to Real People in Real Time
We are proactive and responsive. We are easy to do business with and strive to address your issue in one call. - A Caring Approach
Safeguarding your family and your business as thoughtfully and intentionally as we would our own. - We Make Insurance Simple
We make insurance easy to understand by removing confusion and guiding you through your choices.
A better way to review coverage.
The Firstmark Challenge
Our simple, guided process makes reviewing your insurance easy. We take the time to understand your needs, compare options across top carriers, and present clear results—so you can make a confident decision.
01
Have A Conversation
02
We Shop The Markets
03
Review The Results
04
You Decide!
FAQs
What does the FirstMark Care Team do for me?
Once your policy is in place, our Care Team becomes your go-to for everything. Think of them as your personal insurance concierge — a dedicated team of professionals who handle the details so you don't have to.
Here's what that looks like in real life:
Policy changes made easy. Need to add a new vehicle, update your address, add a driver, or adjust your coverage? One call or email to our Care Team and it's handled. No sitting on hold with a carrier, no navigating a confusing website — we take care of it for you.
Claims guidance from start to finish. When something goes wrong, our claims concierge is your first call. We help you file the claim, coordinate with the carrier, connect you with trusted vendors like remediation companies or auto shops, and follow up until it's resolved. You're never navigating a claim alone.
Renewal reviews. Before your policy renews, our team reviews your coverage to make sure you're still in the best position. If rates have changed, if better options are available, or if your life has changed in a way that affects your coverage — we catch it and make a recommendation.
Certificates and documentation. Need a certificate of insurance for your landlord, mortgage company, or business partner? Our team handles requests quickly so you're never waiting on paperwork.
Billing support. Questions about your premium, payment schedule, or a billing change? Our Care Team can walk you through it, coordinate with the carrier, and make sure everything is accurate.
Your advocate, always. Insurance can be confusing. Carriers can be difficult to navigate. That's exactly why we're here. Whether it's a simple question or a complicated situation, our Care Team is in your corner — every call, every email, every interaction.
At FirstMark, you're not a policy number. You're a person with a name, a family, and a life we're honored to protect. Our Care Team is how we deliver on that promise, every single day.
What is an independent insurance agency and how is it different from a captive agent?
An independent insurance agency works with multiple insurance carriers rather than representing just one company. This allows agencies like FirstMark Insurance Group to compare coverage options and pricing from different carriers to help clients find policies that fit their needs. Captive agents typically represent a single insurance company and can only offer that company’s products.
How many carriers does FirstMark represent?
FirstMark Insurance Group works with a variety of well-known insurance carriers, including companies like Liberty Mutual
, Travelers
, Progressive
, PEMCO
, and The Hartford
. Having access to multiple carriers allows FirstMark to offer a broader range of coverage options and pricing.
What states does FirstMark serve?
FirstMark Insurance Group serves clients in multiple states across the country, including Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Maine, Michigan, Minnesota, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and Wyoming.
What is the FirstMark Challenge?
The FirstMark Challenge is a process designed to help individuals and families review their current insurance coverage and compare it against available options. The goal is to identify potential gaps in coverage, discuss protection needs, and explore whether there may be opportunities for improved value or coverage. You can learn more here: FirstMark Challenge
How do I get a quote from FirstMark?
Getting a quote from FirstMark Insurance Group is simple. You can contact the agency by phone, fill out a quote request form online, or speak directly with a licensed insurance professional. Be prepared to provide some basic information about the type of coverage you’re looking for so the team can help review your options.
Is there a cost for FirstMark to review my insurance?
No, there is typically no cost to have FirstMark Insurance Group review your current insurance policies. The agency can help evaluate your existing coverage, discuss your needs, and provide recommendations or quote comparisons without obligation.
How does the annual protection review work?
An annual protection review is an opportunity to revisit your insurance coverage and make sure it still aligns with your current needs. During the review, FirstMark Insurance Group may discuss changes such as new vehicles, home updates, business growth, family changes, or other life events that could affect your coverage. The goal is to help keep your insurance up to date as your situation changes over time.